Balaji It Solution
Okhla, New Delhi, Delhi
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Services

Our Services:

Call Center Solutions

USHETEL Telecom's Call center solutions provides enhanced customer support to business houses and helps them to simplify their processes and streamline them to get the best outputs. It helps by automating the processes so that the resources do not waste time in connecting the calls, dialing the numbers and hanging up to check if the call is live on the other end.   We have developed the best technologies for providing efficient call center solutions. Our experience of serving the big names of different industries has helped us to grow more and provide better services to our clients.   These call center solutions will help you in providing better support to your customers and keep a log of every detail for future purposes and decision making. The logs are stored securely in databases which can be retrieved as and when required.   We do not aim towards just earning money from our clients, but present them with solutions that are economical and complete in every way. Customer satisfaction is very important for our organization. We never hesitate to put in extra efforts and provide fast turnaround time for cost saving. We carefully select every technical expert based on their qualification and experience in the field, thus making every project supervised under the guidance of best engineers and managers.
Our call center solutions include:
  • IVR Systems
  • Auto Dialer
  • Predictive Dialer
  • Voice Loggers
  • Voice Logger Software
  • Outbound Dialer
  • Telephone Headset and many more

Outbound Dialer

The Outbound Dialer solution from USHETEL Telecom will help call centers and corporate houses in managing, automating and organizing the various campaigns and marketing strategies, which require calling of large group of numbers.  This automated process will help in building better customer trust, effective increase in working hours, maximized efficiency and greater outputs.   We provide a complete on-stop solution that is equipped with all the features required for the streamlining of processes inside a call center or business house. Some of the best features of our telephone dialer are effective call management, smooth workflow and integration of database with full control on the list.   The complete set of features provided with our auto dialer, predictive dialer, telephone dialer and all the other types of outbound dialers offer extensive monitoring and report system with a facility to manage and supervise the business processes efficiently.   Some of the features of our outbound dialer are:
  • Extensive list of features for covering each and every business process
  • Different dialing modes for different situations
  • Effective management of the area codes and Do-Not-Call list
  • Intelligent systems for identifying an actual live call
  • High speed call transfer
  • Manage large list of numbers and call simultaneously
  All of this enables us to provide our clients with the quality and standard that they deserve in every solution. Our experience of serving big and small companies has helped us to grow and get in-line with providing uniquely tailored solutions according to company size and requirements. We believe in serving you with one-stop solution which includes flexibility, faster turnaround time, affordability, etc. We understand the value of your business and its customers, which compels us to go for extra efforts for ensuring complete user satisfaction.   To list a few benefits of our Outbound Dialer Solutions:
  • Increase in actual working hours
  • Overall maximization of efficiency
  • Improved management of large list of numbers
  • Better customer support
  • Enhanced accuracy in connecting calls to representatives
  • Customized solutions to meet your exact requirements.

Customizations

IVR automates inbound call routing and fosters self-service. Different business processes need different call flows for directing the inbound queries. Drishti creates elegant call flows for all kinds of simple and complex business processes like customer support, tech support, directory services and many more. The IVR call flow can be customized as per different requirements. The call can be directed as per the DTMF input entered by the caller. In case of a customer query for account balance, the call can be first directed as per the language chosen, then with the pre-integrated database, the account details can be fetched and the result is announced to the caller via TTS (text to speech).

Automatic Call Distributor

In order to gauge performance across different business entities, enterprises require business specific reports and analytic. Within the organization, the executives are interested in different business analytic, the middle management examines day to day activities, while the top management scrutinizes macro performance of all different departments and units. Thus, different reports need to be customized as per the business processes and work force distribution of an enterprise.

IVR System

IVR systems assist you in changing the image of your business when a prospective customer calls on your number. You would never like it if a client calls you and your number turns out to be not available. With an IVR for your help, you will never lose another call from a customer because you were busy with another or not available.

It will give your business that professional touch which will make the customers develop trust on you, for you are always there to take up calls and attend their queries. The IVR will allow you to play customized messages which are helpful in reaching the audience with promotional offer, greeting or any new event while they are getting connected to the assistant.

Our technical experts are fully capable of creating complex IVR flow where you can run all the processes simultaneously like placing an order, checking the status and playing hold time messages in a sequential manner. For example, if your company is selling a product, then while the customer is holding on the line, you can display a promotional message or offer. A lot of customers interested in the deal might buy it as well.

Voice Recording

Every business runs on the number of happy customers they have with them. The number of happy customers is directly proportional to your growth in the respective domain. Every business house is well aware with the fact that it is very important to keep a log of the calls that are received from the customers.   These calls are very helpful in making future decisions and references for analyzing the strategies and modifying them according to the customer feedback. A voice recorder helps you to keep a log of all these files in your system so that you can access it at any time.   The benefits of a voice logger are in abundance. You can record the calls like from telemarketing agents, customers, prospective clients, existing customers etc. They will help you with automating the process of recording calls so that you don’t have to go through lengthy processes every time someone calls you.   Voice logger software can help you store large number of files safely in a database for quick access. They also allow you to keep a watch on the employees and ensure that there is no misuse of call happening in the organization that can lead to any further loss.   Voice recorders are easy to install and the software provided with them is user friendly and updatable to keep abreast with the latest changes in technology and market.   Keeping in mind, the current trends for communication in the market, we have integrated chat support with every service provided to our clients. A lot of people prefer to chat through messengers rather than email. It helps in communicating instantly and allows for file sharing as well. They are extremely helpful in situations where there is a need to provide technical support or guidance.   Aria Telecom has served wide variety of industries in all domains for providing all types of voice loggers and recording devices.   Some of the fields of application of a voice recorder are:
  • Stock Brokers
  • Collection Agencies
  • Call Centers
  • Trading Companies
  • Customer Support
  • Business Houses and many more

Multimedia Integration

There have been constant innovations and developments in the field of communications. Earlier, people were connected only through telephones or postal services. With time, new devices such as FAX, computers, pagers, mobiles and PDAs came into being. At present, communication exchange takes place through different modes such as FAX, Email, SMS, Chat, or Video Call. Users are endowed with a host of communication channels and they want to be reached via their preferred mode. Email, SMS, and Chat are increasingly being used as the preferred means of communication. A robust communication solution ought to be flexible enough to seamlessly integrate with different media and offer multiple contact choice to its users.
Reach Us
Arun K. Singhal (Director)
A-28, Flatted Factory Complex, Okhla, Phase 3
New Delhi- 110020, Delhi, India


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